He comes back every year, guides your way and it is always a surprise what he has in store. No, it's not St Nicholas. It's the Gartner Magic Quadrant for Content Services Platforms (CSP) for 2019, it has been released and M-Files has once again been awarded Visionary. The Magic Quadrant serves as an indispensable report for organisations looking to assess CSP, ECM and document management vendors and digital workplace applications.
In 2018, the focus of Gartner in the Magic Quadrant (MQ) on the change of the ECM (Enterprise Content Management) definition, it changed to the current CSP (Content Services Platforms). This year, the focus in the MQ is on what to expect from these CSPs, and Gartner goes even further. We share the key insights in the this blog.
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3 trends in the needs of organisations
Organisations looking for a solution in the field of CSP, ECM or document management use the Magic Quadrant not only to compare providers. The MQ also lists the key trends from the market, the most defining needs of organisations. These are the three most important trends, regardless of industry:
Fighting the proliferation of content. How do organisations deal with the growing problem of information dissemination across an ever-increasing number of solutions, software, tools and repositories?
Contributing to digital business transformation. How can organisations drive operational efficiency and collaboration in document-centric processes?
Modernisation of work. How can companies offer their staff a high degree of digital freedom and dexterity? While ensuring smooth interaction with business information?
The 5 characteristics of a modern CSP platform
The needs of buyers of information management platforms point to a more flexible, adaptive solution rather than outdated, monolithic solutions. Gartner identified five characteristics of a more modern and demanding platform:
- Scalability
- Security (strict security and governance capabilities)
- Short payback period
- User-centricity
- Intelligence
Download the Gartner Magic Quadrant for CSPs for free
Curious about the market overviews, strengths and weaknesses of all vendors? Download the Magic Quadrant for Content Services Platforms 2019 easily and for free below: