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Our customer files are now complete, as information from all kinds of sources is easily linked and provided in one interface. This creates a complete 360-degree customer dossier. With this, our employees have all information easily available, including directly from Outlook, and so our customer can also be better served. M-Files dramatically improves our information management, without disrupting our processes.

To realise our digitisation ambitions, we were not looking for a solution, but for a platform that is open and integrates easily. A lot of software specialises, but M-Files is actually a central platform to which we can easily connect existing applications and different departments with their own distinctive ways of working.

Thanks to M-Files, we manage and exploit our information intelligently. We were looking for a platform that would allow us to form a complete file with information from different sources and in different formats. Moreover, M-Files possesses a number of unique Artificial Intelligence capabilities that we make use of. All functionalities that take our services up another level.

With M-Files, we move away from a location-based approach with folders and drives and focus entirely on creating context around content. Through metadata, we assign properties to documents; for example, we link documents to a file, expiry date, location or an owner. This in turn gives us additional possibilities in creating overviews, managing permissions and automating document processes. 

With M-Files, we realise a place where all data, documents and information come together, from insight into customer data to associated processes, but also all related content. With the platform, we create the one-stop-shop for all customer information and processes, resulting in a 360-degree view of the customer. The user-friendliness, metadata capabilities and smart functionalities make M-Files a fair choice, for our employees as well as our customers.

We were looking for a platform that is not set in stone, but rather moves with us and can adapt to tomorrow's demands. M-Files offers that flexibility both in terms of functionalities and scalability. M-Files adapts to our way of working, not the other way round, and is also extremely user-friendly.

With M-Files, we link unstructured data to structured data for optimal insight around information.

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