The consumer guide for business software does not lie.
M-Files has been named 2025 Customers' Choice by Gartner® in its Peer Insights™ Voice of the Customer: Document Management report. This recognition is special because it is based entirely on verified customer reviews from IT professionals and business decision-makers.
It shows that M-Files not only performs strongly technically, but also that users appreciate and recommend the solution.
Content
What users highlight
The report shows that M-Files scores above the market average in several areas:
- Customer satisfaction: Users are positive about the experience, support and capabilities of the platform.
- Recommendation: 94% of customers say they would recommend M-Files, with an average score of 4.7 out of 5.
- Adoption: The software has wide application across industries, regions and organisations of varying sizes.
- Product functionality: With a rating of 4.7/5 for product capabilities, M-Files is firmly at the top.
These results place M-Files in the Customers' Choice quadrant, where it outperforms market averages on both customer experience and adoption.
Integration with Microsoft 365 in back pocket
This does not even include the recent upgrade. With the new exclusive native integration of M-Files and Microsoft 365 document management becomes even more powerful. Users can work directly in Word, Excel, Teams and Outlook without switching environments, while metadata and workflows from M-Files support everything. Thanks to this link, organisations benefit from AI capabilities such as Microsoft Copilot and Aino, within Microsoft's trusted security and compliance framework.
This takes collaboration, security and productivity to a new unique high level.
Significance for organisations
The recognition underlines the practical value of M-Files in the day-to-day reality of information management. It validates that the solution helps organisations get a grip on unstructured information while supporting digital transformation.
For companies looking for a document management system, the report offers valuable insights. Instead of relying solely on demos or vendor claims, decision-makers get a clear picture of how fellow organisations worldwide actually experience the software.
The power of user voice
What this designation makes especially clear is the importance of the user's voice. In choosing a DMS, it is not only the technology that matters, but above all the experience of the people who work with it on a daily basis.
The fact that M-Files has been voted Customers' Choice by its users confirms that the platform is not only innovative, but also really connects with practice.