Reviews
The deciding factor in choosing M-Files and GeONE was ultimately the philosophy behind the DMS platform: use over storage. In other words, it’s not about where the document is located, but what the document is.
The implementation was explicitly not an IT project. The key users determined the set-up, not the IT department. That approach sometimes led to internal debate, but it is, after all, the business that has to work with it. GeONE fitted in seamlessly with our approach.
Our customer profiles are now complete, as information from a wide range of sources is easily linked together and presented in a single interface. This enables us to create a comprehensive 360-degree customer profile.
This means our staff have easy access to all the information they need, including directly from Outlook, enabling us to serve our customers more effectively. M-Files drastically improves our information management without disrupting our processes.
To achieve our digitalisation ambitions, we weren’t looking for a solution, but for a platform that is open and easy to integrate.
A lot of software is specialised, but M-Files is actually a central platform to which we can easily connect existing applications and different departments, each with their own distinctive way of working.
Thanks to M-Files, we are able to manage and utilise our information in a smart way. We were looking for a platform that would allow us to compile a complete file containing information from various sources and in various formats.
Furthermore, M-Files offers a number of unique artificial intelligence capabilities that we make use of. These are all features that take our services to the next level.
With M-Files, we move away from a location-based approach with folders and drives and focus entirely on creating context around content. Through metadata, we assign properties to documents; for example, we link documents to a file, expiry date, location or an owner. This in turn gives us additional possibilities in creating overviews, managing permissions and automating document processes.
With M-Files, we are creating a single hub where all data, documents and information come together – from insights into customer data to the associated processes, as well as all related content.
With this platform, we are creating a one-stop shop for all customer information and processes, resulting in a 360-degree view of the customer. Its user-friendliness, metadata capabilities and smart features make M-Files the right choice, both for our staff and our customers.
With M-Files' excellent security and fine-grained authorisations, customers can rely on the protection of their sensitive data. Key features of M-Files include preventing duplicated documents, streamlining workflows, advanced permission management and Google-like information retrieval. M-Files is characterised by great flexibility and is easily adaptable to changing circumstances and needs.
We were looking for a platform that is not set in stone, but rather moves with us and can adapt to tomorrow's demands. M-Files offers that flexibility both in terms of functionalities and scalability. M-Files adapts to our way of working, not the other way round, and is also extremely user-friendly.
To structure and manage all important process information, including from those projects, such as certifications, standards, protocols, procedures, manuals, work instructions and quality control, we use M-Files. This is based on the principle of 'one single point of truth': it is not about where the information is, but what it is and what context exists with other relevant information.
